sourcingmag.com

February 8, 2006 The biggest problem in responding to an outsourcing challenge is that it's difficult to compare an internal service provider's budget to a service provider\'s outsourcing proposal. I...

The advantages of working with your internal staff are pretty obvious. Assuming service levels are equivalent, internal service providers typically have significant price advantages. And even when pri...

While India is currently the preferred outsourcing destination for offshore call center operations, several other countries are rapidly building capacity and capability. In this article, we analyze se...

The phrase “core competency” was introduced by C.K. Prahalad and Gary Hamel in a groundbreaking article in 1990 in Harvard Business Review. They wrote that a core competency is “an area of specialize...