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Companies continue to focus on improving customer experience with the goal of increasing customer loyalty for the lifetime value of each customer acquired. Unfortunately, successful customer experienc...

In this current economic climate we pose the question as to why organizations should undertake Sales Performance Management and Incentive Compensation. A growing number of companies are realizing t...

The retail environment has become increasingly complex. Velocity of product introductions, increased competition, blended sales and service objectives and economic pressures make it hard for retailers...